About Justine

I never imagined I'd build a career in insurance. I began my professional journey in the nonprofit world, but after my son Harrison was born I needed a career that could better support my growing family. I started in Property & Casualty insurance and quickly discovered that people had far more questions about health coverage than anything else. That realization led me into group health insurance, and over time I expanded into Individual and Medicare coverage.

As the business grew, I realized I couldn't do it alone. What started as a one-person operation became BeneGuides—a team of knowledgeable, compassionate people who share a passion for helping others navigate their health insurance with confidence.

Today, I wear many hats, but my primary focus is on special projects, strategic planning, and supporting our team so we can continue providing exceptional service to our clients. My role is to help keep the organization moving forward while ensuring our team has what they need to succeed.

The most rewarding part of my work has always been helping people through stressful situations. Health insurance can feel overwhelming, and I love being able to provide reassurance, clarity, and guidance when people need it most.

About Nani

Future Service Dog | Current Office Favorite

Hi! I'm Nani, and I've been part of the BeneGuides family since I was just a puppy. Right now, I'm training to become a service dog, which means I'm working hard every day to learn new skills.

For now, you'll usually find me greeting visitors, boosting office morale, and reminding everyone to take a break for a few belly rubs. When I graduate, I'll begin my most important job yet—partnering with someone who will count on me for independence, confidence, and companionship.

About Emily

My career has always centered around helping businesses grow in thoughtful and sustainable ways. Over the past 17 years, I've worked in business operations with experience spanning finance, marketing, compliance, client services, and organizational leadership. Along the way, I've partnered with business owners to improve processes, strengthen operations, and create systems that support long term success.

As Chief of Staff at BeneGuides, I help bridge strategy and day-to-day operations. I work closely with every department to improve efficiency, support our leadership team, and help ensure we continue delivering an exceptional experience for our clients. I particularly enjoy solving complex problems, streamlining processes, and creating clarity as our organization continues to grow.

The most rewarding part of my work is investing in people. I enjoy mentoring team members, sharing knowledge, and helping others recognize strengths they may not see in themselves. Watching someone take on a new challenge with confidence or seeing a team accomplish something together makes every effort worthwhile.

When I am not on the clock, I love spending time with my husband and our two daughters, especially anywhere outdoors. Camping, gardening, painting and being on the water are some of my favorite ways to recharge. I'm also very passionate about photography and spent many years growing my own photography business. Along with my photography for more than eight years, I also served as a board director for the Focus on Love Foundation, where photography was used as a tool to help children and parents build confidence and meaningful connections.

Fun Fact: One of my biggest dreams is to someday help create a sanctuary where adults with special needs can live with independence, purpose, and connection. It is a vision close to my heart, deeply rooted in my belief that everyone deserves the opportunity to live a meaningful life on their own terms.

About Liz

I joined BeneGuides in 2020 as an assistant and have had the unique opportunity to grow alongside the company ever since. What started as an opportunity to support Justine the CEO quickly became a career I truly enjoy. Along the way, I earned my insurance license, built relationships with our clients, and discovered a passion for improving the systems and processes that help BeneGuides continue to grow.

As Senior Service Team Lead, I support our service team and help clients navigate their health insurance questions and needs. I enjoy finding ways to make complicated processes easier, whether that means helping a client understand their coverage or creating better workflows behind the scenes.

What I enjoy most about my role is the opportunity to make a difference in someone's day. Healthcare decisions can feel overwhelming, and I find it rewarding to provide clarity, support, and a sense of confidence when people need it most.

When I'm not working, I love spending time with my husband, son, and our pets. I'm always up for trying a new restaurant, testing out a new recipe, or diving into a creative project.

Fun Fact: I enjoy changing things up and my hair color is probably the easiest way to tell when I've been feeling creative.

About Daniel

My career has always been centered around connecting with people and helping organizations grow. Before joining BeneGuides, I worked closely with local businesses, building relationships with employers and supporting their success. Those experiences eventually led me into health insurance, where I found a career that allows me to combine problem-solving with a genuine passion for helping others.

At BeneGuides, I work with individuals, families, and businesses to help them find the right health insurance solutions. From employer sponsored coverage to Marketplace plans and Medicare, I help people understand their options and connect them with the right member of our team. My goal is to make every interaction easy, informative, and centered around the person's unique needs.

What I enjoy most is meeting new people. Every conversation is different, and I appreciate the opportunity to hear each person's story, understand their goals, and help them move forward with confidence. Knowing they've found the right coverage and a team they can trust is one of the most rewarding parts of what I do.

When I'm not working, you'll usually find me spending time with my son. We enjoy hiking, exploring the outdoors with our dog, Rubble, playing sports, and unwinding with a few video games. I also play on a recreational soccer team, which keeps me active and humble at the same time.

Fun Fact: I lived in Moscow, Russia, for nearly seven years and graduated from an international school there. After college, I packed up everything I owned and moved to New Zealand for two years, an experience that gave me a lifelong appreciation for adventure and new perspectives.

About Makayla

Helping people has always been at the heart of everything I've done. My career has taken me through leadership, customer service, early childhood development, retail, and food service management, and each experience taught me something new about serving others. I earned my Bachelor's Degree in Business Administration with a concentration in Human Resource Management because I've always enjoyed supporting people and helping them succeed.

I first learned about BeneGuides through my sister, Kylee, and it didn't take long for me to realize it was exactly the kind of place I wanted to be. It gave me the opportunity to combine my experience with my passion for helping others in a way that truly makes a difference.

As a Service Specialist, I help clients understand their insurance options and guide them through enrollment and ongoing service. My goal is to make what can feel like a confusing process simple, approachable, and stress-free. I also work closely with our team to ensure every client receives accurate information and exceptional support.

The best part of my job is knowing I've helped someone feel more confident and at ease. Health insurance can be overwhelming, and I love being able to answer questions, solve problems, and give people peace of mind knowing they have someone in their corner.

Outside of work, I'm a proud mom to three amazing kids—Emma, Isabelle, and Michael. We love traveling together, discovering new campgrounds and lakes, taking nature walks, and finding new adventures wherever we go. When I'm not exploring with my family, you'll usually find me reading a good book or listening to an audiobook.

Fun Fact: The kids and I are working through visiting all 50 states together, we have currently been to 14 states as a family.

About Emma

My career path has taken a few unexpected turns! I graduated from Central Michigan University in 2023 with a degree in a specialized area of healthcare. Along the way, I gained experience in several fields, including healthcare, higher education, athletics, retail, and early childhood development. Each experience helped me develop a passion for working with people, learning new things, and finding meaningful ways to help others. Although I didn't originally plan on a career in insurance, my journey eventually led me to BeneGuides in 2026, where I discovered a new way to put those interests and skills to work.

As part of the BeneGuides service team, I help clients navigate their health insurance needs, answer questions, and make sense of coverage options that can sometimes feel overwhelming. I enjoy breaking down complicated information into something easier to understand and helping clients feel comfortable with the decisions they make. My goal is to make sure every person feels supported, informed, and confident throughout their experience with BeneGuides.

I love getting to know the people I work with and having the opportunity to make a difference through the support I provide. One of my favorite things is experiencing that "aha!" moment when something that once seemed confusing finally clicks for a client. Knowing I helped make the insurance process a little less intimidating is incredibly rewarding. I'm grateful that an unexpected career turn brought me to a team where I can continue learning while doing something I genuinely enjoy.

Outside of work, I am happiest when I am spending time with my family- specifically my nieces (Dakota & Brooklyn) and my nephew (Michael). I am a big fan of puzzles, board games, word searches, going to concerts, and pretty much any game that gives me an excuse to sit around a table and have fun with the people I love. I also have a female Shih-Poo named Murphy, who keeps me entertained and makes sure there is never a dull moment at home.

Fun Fact: I know more than 1,500 songs across a surprisingly wide range of musical genres!

About Alice

Before joining BeneGuides, I spent more than 20 years working in a vision care office, where I developed a strong appreciation for helping people and making sure their needs were met. Throughout my career, I have enjoyed building relationships, providing personal attention, and making each individual's experience a positive one. I joined BeneGuides to continue growing professionally while bringing that same commitment to service into the health insurance industry. I look forward to helping individuals navigate their healthcare coverage options and feel supported along the way.

As a Service Specialist, I help support our clients with their health insurance needs by answering questions, assisting with coverage-related requests, and helping make the process of navigating their benefits as simple as possible. I work alongside our team to ensure clients receive the attention, guidance, and support they need throughout their experience with BeneGuides.

What I enjoy most is the opportunity to work with people and make a difference through personal attention and support. I find it rewarding to help someone who may be feeling overwhelmed or unsure and make things a little easier for them. Building relationships, helping others, and knowing that someone feels heard and taken care of are what make my work meaningful.

Fun Fact: I love beachcombing and searching for unique rocks along the shoreline. You never know what little treasure the next wave might bring in!

About Jonghwa Grace

With nine years of experience as a Financial Services Professional, Grace has expanded her service through BeneGuides, where she guides clients, friends, and local small business owners with the Medicare enrollment process and marketplace health insurance options.

Grace is dedicated to serving her community and brings a rich background that reflects her diverse experiences. Growing up in South Korea and now residing in the U.S., she is fluent in both Korean and English. Married to a Michigander, she takes pride in her family, which includes two grown children who are an important part of her life. As an active board member of the Korean American Women's Association and the Korean American Community of Metro Detroit, Grace is deeply committed to supporting the Korean American community in the greater Lansing and Detroit areas.

In her spare time, she enjoys traveling, playing golf, and gardening. Family gatherings in Illinois are especially cherished, where she loves indulging in delicious Korean cuisine and participating in cultural events in the northern suburbs of Chicago. Grace's vibrant lifestyle and unwavering commitment to her community truly shine through in everything she does!

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